Privacy Policy

This Privacy Policy explains what information 3D Services USA, LLC (a Wyoming limited liability company), referred to as "we," "us," or "our," collects, how we use and share it, and your choices. It applies to our website and platform.

1. Information We Collect

Information You Provide

• Account and contact data: name, email, company, phone, and billing or shipping address.
• Order data: quotes, configurations (material, finish, quantity, technology), messages, purchase-order and invoice details, and net-terms or credit requests.
• Uploaded files ("Customer Materials"): 3D models and CAD files (for example STL, OBJ, STEP, IGES, 3MF), drawings, specifications, and concept descriptions, plus derived geometry (volume, surface area, bounding box, triangle count).
• Signature and NDA data: signer name, email, entity, and signature event records.

Information Collected Automatically

• Device and usage data: IP address, browser and user-agent, pages viewed, timestamps, and similar diagnostic data (including via our error-monitoring tooling, such as Sentry).
• Cookies and similar technologies: see the Cookies, Analytics, and Marketing section below.

Information From Third Parties

• Payment data is processed by Stripe. We receive limited details (for example, the last four digits, card brand, and payment status) but do not store full card numbers.
• Invoicing data may be exchanged with Zoho Books for estimates and invoices.

2. How We Use Information

• Provide quotes, manufacture orders, and deliver services.
• Analyze geometry, prepare files, and run quality control.
• Process payments, invoices, purchase orders, and net-terms requests.
• Operate NDA and confidentiality workflows.
• Communicate about orders, support, and (with consent where required) marketing.
• Detect and prevent fraud, abuse, and policy violations.
• Maintain records for legal, tax, accounting, and dispute-defense purposes (including responding to payment disputes and chargebacks).
• Improve the Services.

3. Legal Bases and Purposes

We process data to perform our contract with you, for our legitimate business interests (security, fraud prevention, improving services, and defending claims), to comply with law, and with your consent where required (for example, certain marketing).

4. How We Share Information

• Service providers and processors: payment (Stripe), invoicing (Zoho Books), cloud hosting and storage (AWS, including S3), email delivery (Amazon SES), error monitoring (Sentry), and shipping or label providers (such as EasyPost). Each receives data only as needed to provide the Services.
• Shipping carriers to deliver orders.
• Legal and transactional: to comply with law, enforce our Terms, protect rights and safety, or in connection with a merger, acquisition, or asset sale.
• We do not sell your personal information and do not share Customer Materials except with processors needed to fulfill your order or as you direct.

5. Customer Materials: Special Handling

• Customer Materials are treated as confidential, and access is limited to personnel and processors who need them to provide the Services.
• We use them to quote, manufacture, and run quality control on your order. We do not use the substance of your designs to compete with you.
• If an NDA is executed, its terms control.
• Retention follows the Data Retention and Deletion section. You may request deletion subject to records we must keep.

6. Cookies, Analytics, and Marketing

• We use strictly necessary cookies to operate the site and authenticate sessions, and may use analytics and advertising or measurement cookies.
• You can control cookies via your browser and, where offered, our cookie banner.
• Marketing emails include an unsubscribe link. Transactional emails (order, invoice, NDA, and shipping) are not marketing.

7. Security

We use administrative, technical, and physical safeguards. These include encrypted transport (TLS), access controls, scoped credentials, and storage on third-party cloud infrastructure (AWS). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention and Deletion

We keep personal data only as long as needed for the purposes described above, or as required by law. Our retention periods are:

• Order, payment, tax, consent, and dispute records: 7 years.
• Quote, uploaded-file metadata, and lead data: 24 months.
• General account data: 24 months after last activity, unless longer retention is needed.
• Uploaded customer files: 24 months, unless deleted earlier by customer request, needed for an active order, needed for dispute evidence, or subject to legal hold.

Deletion requests: email privacy@3dservicesusa.com. We will delete or de-identify personal data, but we will not delete records that we need for tax, chargeback defense, fraud prevention, legal claims, compliance, or security purposes, or to enforce our agreements. We keep those records until the applicable retention period or legal need ends.

9. Your Rights

Depending on your state, you may have rights to access, correct, delete, or port your personal data, and to opt out of certain processing. To exercise rights, email privacy@3dservicesusa.com. We will verify your identity and respond as required by law. We will not discriminate against you for exercising your rights.

10. Children

The Services are for business and adult use and are not directed to children under 16. We do not knowingly collect their data.

11. International Users

We operate in the United States and store data in the U.S. If you access the Services from outside the U.S., you consent to U.S. processing.

12. Third-Party Processors (Current List)

13. Changes

We may update this Policy. The "Last updated" date reflects changes. We will notify you of material changes as required.

Contact

3D Services USA, LLC
Email: privacy@3dservicesusa.com