Reprint & Returns Policy

The Short Version

Every part we ship is custom-manufactured to your specifications. Because of that, we do not accept returns on parts that meet the specs you ordered. If we made a mistake (wrong material, wrong dimensions, visible defect), we reprint it at our expense. Reprinting — not refunding — is our standard remedy.

Final Sale / Made-to-Order Notice

All 3D-printed parts are custom, made-to-order goods manufactured to your specifications and are classified as FINAL SALE. Because a reprint for another customer is effectively impossible, and because many jurisdictions exempt custom goods from standard consumer cooling-off / distance-selling return rights, we do not offer buyer's-remorse returns, exchanges, or refunds for parts that conform to the specifications you ordered. The remedies described below — a reprint at our expensefor qualifying defects, plus pre-production cancellation — are your exclusive remedies.

Material Specification Warranty (Limited)

We warrant that the material printed will match the material you selected at checkout (for example, PLA vs. PETG vs. Tough Resin). We do NOT warrant that the material will meet any specific mechanical, chemical, thermal, electrical, biocompatibility, or regulatory performance beyond the manufacturer's published typical values. Material data sheets are provided on request and are for reference only. Actual part performance depends on geometry, orientation, infill, post-processing, and end-use environment, all of which are your responsibility. See our Terms and Conditions for the full product liability and end-use disclaimer.

When You Qualify for a Reprint

We will reprint your part at our expense — no charge to you, including return shipping — in any of the following cases:

• Wrong material: we printed in the wrong material or color.
• Out of tolerance: dimensions are outside the stated tolerance for the technology (FDM: +/- 0.2mm, SLA: +/- 0.1mm) and it affects fit or function.
• Manufacturing defect: delamination, warping beyond spec, incomplete print, missing features, or contaminated resin.
• Shipping damage: the part arrived broken or damaged due to inadequate packaging. You must report this within 48 hours of delivery with photos of the packaging and the damaged part.
• Wrong quantity: we shipped fewer parts than you ordered.
• Wrong finish: you ordered sanded/painted and received standard, or vice versa.

What Does Not Qualify

• Design errors: if the part matches your file but the design does not work as intended, that is not a manufacturing defect. We print exactly what you upload. We offer free DFM reviews to catch issues before production; take advantage of it.
• Visible layer lines: layer lines are inherent to FDM printing and are not a defect. If you need a smoother finish, choose SLA or add a sanding/painting finish.
• Minor cosmetic variations: slight color differences between batches, minor stringing on internal surfaces, or support witness marks on supported areas.
• Material performance: if you selected PLA and the part warped in a hot car, that is expected behavior for PLA (heat deflection ~60 °C). Material selection is your responsibility, though we are happy to advise.
• Change of mind: we cannot accept returns because you decided you do not need the part, changed the design, or ordered the wrong quantity.
• Damage after delivery: dropping, crushing, chemical exposure, or modifications made after you received the part.

How to File a Claim

1. Email support@3dservicesusa.com within 14 days of delivery (48 hours for shipping damage).
2. Include your order number, a description of the issue, and clear photos showing the defect. For dimensional issues, include caliper measurements.
3. We will review your claim within 2 business days. If we need the part returned for inspection, we will send a prepaid shipping label.
4. Once approved, we begin a reprint at our expense. Reprints ship within 3–5 business days.

Remedy: Reprint

For a qualifying defect we produce a reprint at our expense. That is our standard remedy and the one we design the process around: we print parts, so we fix parts by printing them again. We do not offer refunds or partial refunds as a first-line remedy. In the narrow case where a reprint is not feasible — for example, a discontinued material or a cancelled project on your side — we may, at our sole discretion, issue account credit usable on a future order. Our total liability for any order (including reprints, re-shipping, and any incidental costs) is capped at the amount you paid for that order, consistent with Section 8 of our Terms and Conditions. We are not responsible for lost profits, downstream production delays, rush-job surcharges paid to third parties, or other consequential damages.

Chargebacks and Payment Disputes

Please contact us first at support@3dservicesusa.com before filing a chargeback or payment dispute. In nearly every case we can resolve the issue faster, and more generously, than a card network can.

• Filing a chargeback for a defect that fits our return policy, without first contacting us, waives your right to a reprint at our expense; your remedy becomes the chargeback outcome itself.
• Filing a chargeback for a conforming, delivered order (e.g., "I changed my mind" or "the design does not work for me") constitutes a breach of these terms and of the card network's rules. We will contest the dispute with production records, delivery confirmation, and quality-check evidence, and we reserve the right to recover chargeback fees, collection costs, and reasonable attorneys' fees as permitted under our Terms.
• Fraudulent chargebacks may be reported to the card network, to collection agencies, and to law enforcement where appropriate.

Intellectual Property Infringement Claims

If a third party notifies us that a part we produced infringes their intellectual property, we will review the claim in good faith. If supported by a valid DMCA takedown notice or equivalent, we may: (a) cease any further production of the part, (b) suspend or delete the associated uploaded files, and (c) forward the claim to you for counter-response. For an IP-flagged order that has not yet shipped, we may refund or credit the charge at our discretion. We are not liable for refunds, reprints, replacements, or damages arising from your uploaded design infringing a third party's rights. That risk remains with you under Section 4 (File Upload and Intellectual Property) and Section 11 (Indemnification) of our Terms.

Order Cancellation

• Before production starts: we refund the charge in full or issue equivalent account credit (your choice). Email us as soon as possible.
• During production: if we have already started printing your parts, you will be billed for materials and machine time already consumed; the balance is returned as account credit applicable to a future order. A cash refund of the balance is available on request.
• After shipping: cancellations are not possible once an order has shipped. You may file a return claim if the parts arrive with a qualifying defect.

Credit & Refund Method

In the rare cases described above where we issue account credit or a refund in lieu of a reprint, credit is applied to your account immediately and can be used on any future order. Cash refunds, when issued, go to the original payment method and typically appear within 5–10 business days depending on your bank.

Disputes

If you disagree with our decision on a claim, email legal@3dservicesusa.com with your order number and we will escalate the review. We want to get it right.

Contact

For all return and refund inquiries:
Email: support@3dservicesusa.com
Subject line: "Return/Refund, Order #[your order number]"